Open Positions
Sales Support Specialist
Friends Life Care is seeking a Sales Support Specialist to support the organization in achieving its sales goals. This position plays a critical role in driving sales success by serving as a primary point of contact for prospective members early in the sales process. This highly phone-focused role is responsible for proactive outreach, relationship building, lead nurturing, and sales coordination. The ideal candidate is self-motivated, enjoys talking with people, builds trust quickly, and follows through consistently. This role is also designed as a growth opportunity, with the potential to develop into a Plan Counselor position over time based on performance and business needs.
Key Responsibilities:
- Conduct proactive outbound calls to prospects and respond to inbound inquiries to engage prospects and applicants throughout the sales lifecycle.
- Answer general questions, confirm basic eligibility, and set appointments for consultations with the Plan Counselor.
- Document all interactions, notes, and next steps accurately in Salesforce CRM
- Initiate and maintain relationships with prospective members through personalized, consultative outreach.
- Partner with the Plan Counselor and Sales and Marketing Assistant to ensure smooth underwriting and application experience.
- Provide clear, timely communication throughout the applicant journey to support successful onboarding.
- Represent the organization at presentations, workshops, webinars, and community events.
- Collaborate with the marketing team by sharing consumer insights and supporting lead generation efforts.
- Network with referral sources to identify new business opportunities.
- Maintain strict confidentiality of applicant and member information in compliance with HIPAA regulations.
- Adhere to all organizational policies, procedures, and standards.
Success in This Role Looks Like
- Comfortably spending a significant portion of the day on the phone
- Motivated by connecting with older adults and professionals to help them move themselves or clients towards application.
- Taking initiative without needing close supervision.
- Following up reliably and closing the loop on every prospect touchpoint.
- Representing the organization positively and professionally in every interaction.
Qualifications:
- A Bachelor’s degree, preferred.
- Minimum of 2-4 years of experience in sales or related positions.
- Proficiency in Salesforce CRM, DocuSign, Microsoft Suite, and other department specific technology and tools.
- Outstanding communication and interpersonal skills verbal and written including the ability to write effective, professional emails and messages.
Highlight – Best Places to Work & Platinum SAGECare Credential
Compensation – Base Salary $55k with commission potential of $5k to 10k.
FLCP provides equal employment opportunities to all employees and applicants for employment without regard to their status in any protected class, including but not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, lay off, recall, transfer, leave of absence, compensation, and training.
To apply, send your resume to HR@flcpartners.org, ATTN: Jayne Carter.
Friends Life Care’s DEIB Statement
FLC is dedicated to fostering relationships with staff, members, providers, and the community at large.
Our DEIB taskforce was formed to emphasize the ongoing commitment our organization has to making DEIB a top priority through supporting and advancing DEIB across all stakeholders. This is embodied in the development of company policy and how we do business.
Our Quaker Values reinforce diverse thinking, resource equity, and an inclusive culture. Part of our purpose as a taskforce is to encourage belonging through creating brave spaces and a platform where all voices can be heard.
